Croydon University Hospital improved usability of surgical directorate by 400% while reducing paper waste by 45%
How an NHS surgical directorate replaced a clunky local database with a browser-based patient list surgeons could actually run ward rounds on.
- Industry
- Healthcare
- Type
- Enterprise
- Client
- Croydon University Hospital
- Technology
- Desktop & Web
- Location
- London, UK
Context & Goal
Dr. Imran Qureshi, Associate Medical Director of Croydon University Hospital, wanted to develop a database that would allow monitoring of all patients within the surgical directorate. This was to replace a much clunkier local database.
Business Challenge
The surgical directorate needed to
- Add Electronic Health Record of patients
- Print patient lists for various specialties in surgery department
- Add previous testing reports history
- Filter patient list by specialty
- Doctors felt anxious using existing system
The Plan
Dr. Qureshi hired Carte Blanche to
- Audit their existing system
- Redesign User-Experience (UX) to improve experience
- Redo User-Interface design
- Build a browser-based desktop app
NHS Transformation
Before
- Unusable clunky database
- Fragmented patient record
- Large amount of paper waste due to unoptimized printing
After
- Optimized data entry through a more aesthetic and functional user-interface
- 45% reduction in paper waste
- 400% improvement in usability
- Surgeons able to focus on providing better healthcare
The surgical directorate finally had one list it trusted.
Ward rounds ran on the system instead of around it.
Outcome Stats
With CARTE BLANCHE
400% Improvement in Usability
Achieved by auditing the legacy database and rebuilding the patient list around how surgeons actually run ward rounds.
45% Decrease in Paper Waste
Achieved by optimizing the print layout so a full specialty list fits the pages clinicians carry on rounds.
300% Higher Value for Money
Achieved on the same surgical directorate scope compared to quotes from UK-based agencies.
Delivered Ahead of Schedule
Achieved through agile delivery and weekly clinical feedback, pivoting on what the surgical team reported after each round.
Deliverables
“I would unreservedly recommend Carte Blanche to others — if you need something built, go to them. We were impressed with their ethos and how they cared for their customer. Highly attentive to the details, as well as excellent communication. Carte Blanche’s project management was excellent. Grounded in agile methodology, they really made the whole process straightforward. They were highly responsive and happy to pivot based on feedback. The product came in before time. I was extremely pleased with the result.”
Core Technologies Used
Next.js
TypeScript
Tailwind
Figma
IllustratorProduct Features Developed
- Maintain patient's Electronic Health Record
- Filter, Search, Sort functionality
- Add previous testing reports history
- Write and retrieve data from network storage
- Print patient list for medical rounds
Book Your Free 1-Hour
Product Consultation Meeting
- 2 Months
Product MVP launched in 8 weeks
- 200%
Increase in Engineering speed
- 300%
Increase in product control and visibility
- 84%
Decrease in Cloud architecture cost
- 400%
Increase in data accessibility
- 66%
Decrease in management cost due to automation
