NHS Oxleas, UK rolled out mobile app based hospital-IMS that improved information access by 500%

How an NHS consortium made critical clinical information findable for 300+ trainee doctors across three London hospitals.

Industry: Healthcare
Type: Enterprise
Client: National Health Service (NHS)
Technology: Mobile
Location: London, UK

Context

Healthcare · Hospital Information Management

Dr. Vinitha from National Health Service (NHS) UK wanted to help share vital professional, clinical and educational information between 300+ trainee doctors at three different hospital facilities spread across London, which was inhibiting their ability to provide quality healthcare.

The Problem

The existing hospitals consortium information system could not keep pace with clinical reality:

The existing hospitals consortium information system lacked cohesion. All types of hospital documents were scattered, unlinked, and unindexed, causing frustration and inefficiency in timely information retrieval
Trainee doctors felt lost and frustrated
Patients complaining long wait times

Trainee doctors felt lost in a maze of scattered documentation — slowing care and making onboarding painfully slow.

Transformation

Before

Doctor's had to struggle to find needed information
Trainee doctors felt lost and frustrated in the maize of scattered documentation
Patients were complaining about long wait times
Onboarding new trainee doctors was cumbersome

After

Finding the right information became a breeze
Time to onboard trainee doctors reduced by 50%
400% improvement in data accessibility
Doctor's able to focus on providing better healthcare

This was not a document dump.

It was a mobile IMS that made clinical knowledge findable.

The Approach

We applied our Visibility-First Product Execution approach to reduce uncertainty early.

Execution Steps

1Audit their Information Management System
2Transform idea to app blueprint through user-experience (UX) design
3Give app visual identity through User-Interface design
4Build cloud architecture, frontend and backend of the iOS and Android app
5Provide running support

From there, execution scaled across three London hospital sites.

Outcome Stats

With CARTE BLANCHE

400% Increase in Data Accessibility

Achieved by digitizing and cross-referencing hospital handbooks, directories, and clinical workflows.

50% Faster Trainee Onboarding

Achieved by making critical clinical information findable on mobile for 300+ doctors.

Multi-Hospital IMS Rollout

Achieved across three London facilities with UX audit, UI, and native mobile delivery.

More Time for Patient Care

Achieved by removing documentation friction so doctors could focus on healthcare delivery.

Deliverables

User-Experience (UX) Audit & DesignUser Interface (UI) DesignMobile App DevelopmentTesting/QA

“It wouldn't have been possible without their incredible support, creativity and reliability. They created an app that exceeded our expectations...They were available to contact at anytime & continued to provide support even after app went live.”